The Love Your Body Club Membership is The Body Shop customer savings card. If you register your card number on the registration page, you will be eligible to receive a wide range of discounts and benefits online. You are now able to join Love Your Body online, either when you first register or even if you are an existing on-line customer. As an existing online customer who is not a member of Love Your Body, you can purchase a Love Your Body card as you can any other product. This will automatically enrol you into our programme and you will begin receiving your 10% discount on all purchases for one year. Your Love Your Body card will not be in the box with the rest of your order; it will arrive separately in the post in 3-5 working days. Love Your Body cards are not eligible for discount. Orders for a Love Your Body card only are unable to receive a gift message. Your Love Your Body card will be sent to you separately at no extra cost when ordered with other items.

I Already Have a Love Your Body Card:

All you need to do is link your card to your online account.

Registered Users

If you are already registered at thebodyshop.co.uk with a username and password, sign in and visit 'My Account' then 'Edit Profile'. The box to enter the card number into is located under account information. You will now begin receiving you 10% discount on all purchases for one year.

Non-Registered Users

1. If you are not registered a thebodyshop.co.uk, create an account by clicking the 'Sign Up' button near the upper right of each page.
2. Fill out the registration information which includes an area to enter your Love Your Body Card Number.
3. Once you've added your Love Your Body Card Number, you won't have to enter your card number in again. You will now begin receiving you 10% discount on all purchases for one year.

Permalink

Our Love Your Body™ customers can use their Love Your Body™ card online to receive their 10% loyalty discount. Unfortunately, we are currently unable to provide stamps for purchases made from The Body Shop online website.

All you need to do is link your card to your online account.

Registered Users

1. If you are already registered at thebodyshop.co.uk  with a username and password, visit "My Account".
2. Add your new Love Your Body™ card number in the field under the "Edit Profile" heading.
3. Once you've added your Love Your Body™ membership number you won't have to enter your card number again. We will automatically apply your membership discount from this point.

Non-Registered Users

1. If you are not registered a thebodyshop.co.uk, create an account by clicking the 'Sign Up' button near the upper right of each page.
2. Fill out the registration information which includes an area to enter your Love Your Body Card Number.
3. Once you've added your Love Your Body Card Number, you won't have to enter your card number in again. You will now begin receiving you 10% discount on all purchases for one year.

Permalink

Sometimes we offer a promotional premium in the form of a free or a discounted item conditional upon the purchase of one or more other products. Typical such promotions are for example ““3 for 2”, or “buy 2 get one half price” or “your free gift when you spend £25” which are quite popular with our customers. The usual cancellation and returns rights or policies apply. The customer is entitled to treat the items included in the promotion as a “bundle” or a unit. If one of the items in the bundle is faulty, the customer will be entitled to consider the whole bundle faulty and return all items that were bundled together as part of the promotion (which may include items that were not faulty separately). Alternatively the customer may seek an exchange or a refund separately for the faulty item. If a refund is requested separately for the promotional item (i.e. that which was given away free or at a discount), the customer will be entitled to receive a refund of the reduced price which the customer actually paid for (i.e. the reduced “bundled” price).

Permalink

There are various reasons why this may have happened but we suggest the following step. Firstly, check with your bank to ensure there are funds available to pay for your order. Secondly, if you are using a MasterCard or Visa credit or debit card to pay for your order, we suggest you confirm your 3D Secure details are being entered correctly.

Permalink

Created by the card payments industry, 3-D Secure is a security feature which ensures that payments using certain credit and debit cards are authenticated by the card holder with their bank at the time of the transaction. 3-D Secure is the common name for the technology behind MasterCard SecureCode (MSC) and Verified by Visa (VbV). If your card is enrolled with 3-D Secure, during the payment flow you will be prompted by your bank to enter a password to verify that the transaction is authorised by the card owner before completion. Your 3D secure password is set up between you and your bank to further secure transactions over the internet or where the card holder is not present. If you are enrolled in 3D secure, you must correctly enter you 3D secure password for your payment to be authorised. After submitting your Mastercard or Visa credit or debit card details at checkout, a new window will appear asking you to enter your 3D secure password. If you do not enter your password correctly, or you close this window and do not enter these details your payment will not be authorised If you have forgotten your password or are having any problems with your 3D secure details, please contact you bank who will be able to help you solve this. If you are still having problems please contact us by phone or email and we will be happy to provide a speedy resolution.

Permalink

The voucher code must be registered at the time of purchase, by entering in your voucher code into the voucher code box on the shopping basket page. Your basket contents and value will be recalculated to account for your promotion. The voucher code can only be used for one online order. The voucher code cannot be exchanged for cash. The voucher code cannot be used in conjunction with any other offer.

Permalink

Contact us, detailing the problem you have encountered and our advisors will be happy to assist.

Permalink

If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with The Body Shop by clicking the Forgotten Password link. You will be taken to a page where you can enter your e-mail address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.

Permalink

Changes to the contents can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to the contents of the order. If you have selected the incorrect products, please review our returns procedures. Once the order has been completed, there is a limited opportunity to cancel the order with us. If you wish to do this, please call immediately on 0800 0929090. Please note, even at this time we are unable to guarantee successful cancellation of the order and advise that you please check your order carefully before you confirm.

Permalink

If an item is out of stock, we'll happily send you an e-mail when it's back in stock. Simply click "E-mail Me When In Stock" on the Product page and supply your e-mail address. We'll notify you when the item becomes available. Alternatively, use the Store Locator to find a store near you (call ahead to confirm that they have your desired product in stock).

Permalink

Yes, we are happy to take your order over the telephone, please contact us where our operators will be happy to help you. There might be certain products and promotions not available when ordering over the phone, but we can usually advise on suitable alternatives.

Permalink

You can pay for purchases using a major credit card, including Visa, MasterCard, Delta, Maestro, Solo, American Express.

Permalink

Yes, thebodyshop.co.uk always shows prices that include VAT when applicable. As goods are dispatched from our warehouse in the United Kingdom, UK VAT rates always apply.

Permalink

Where we can establish proof of delivery, we can arrange V.A.T. refunds. Please contact customer care who can arrange this for you.

Permalink

Please contact us and we will be happy to talk through the order over the phone and identify how to overcome any issues you may be experiencing.

Permalink

When your order is received, we'll send you an e-mail confirming your order. Then, when your order is dispatched, we'll send you a despatch confirmation. It will include the following information; Items purchased, Payment information, Delivery method, Delivery information, Tracking number (if applicable). If for any reason you have not received these e-mails, please check your spam and / or junk mail folders.  If for any reason you have not received these e-mails, please check your spam and / or junk mail folders.  If there is no e-mail in there and you require one, please contact the On-Line Team at UKOnline.CareCentre@thebodyshop.com or call on 08000 92 90 90 selecting option 2.

Permalink

You can add a free personal gift message to any order. During checkout, you will have the opportunity to create a personalized message. The delivery slip for orders with gift messaging will not show item prices.

Permalink

The Body Shop currently uses two carriers to deliver our packages, Royal Mail and UPS. We offer two delivery levels, Standard or Express. Standard delivery takes 3 - 5 working days to be delivered. Express Delivery should be next day if placed before 11.00am. If placed after this time the order will be delivered within 2 working days. UPS packages can be tracked using your order / shipment reference (beginning "GBE...") on the UPS website.

Permalink

Once an order has been placed, providing it has not been picked ready for dispatch you can contact us. Due to the small window of opportunity to affect any requests to change a delivery address on an order already placed, we would advise that you call rather than e-mail to ensure your request is dealt with urgently. We are unable to guarantee any address change requests will be carried through successfully and we advise you to please take extra care when selecting your delivery address.

Permalink

Currently, we can only send orders to street addresses in the United Kingdom (including Jersey, Guernsey and the Isle of Man). We do not deliver to PO Box or BFPO addresses and we are unable to ship to any International address but we may have a website in your country. We are unable to guarantee successful delivery of any order that has a delivery address outside of the United Kingdom and we except no liability for orders lost or damaged if the delivery address is outside the United Kingdom. If you need to locate a different country website click to change your location.

Permalink

Please review our delivery charges here. The delivery cost is shown on the Order Summary page before you commit your order. Orders delivered using standard delivery should arrive within 3 to 5 working days. Orders delivered using express delivery should arrive between 1 to 2 working days.

Permalink

If your packages are sent via our express carrier your delivery confirmation e-mail will include your "tracking number" and a link to the carriers tracking site. You can also find order tracking and history information by going to my account and reviewing your "order history".

Permalink

We cannot currently deliver to UK BFPO addresses. We are working on providing this service in the near future.

Permalink

We aim to ensure that the goods in this parcel reach you in perfect condition. If you are disappointed in any way we would like to know, please review the procedures below.

You may return goods by contacting the Customer Care Center by email, phone or post. Alternatively you may return your goods, accompanied by the delivery documentation, to a The Body Shop International PLC owned store (excluding the following franchise stores; Athlone, Blanchardstown, Cork, Crescent, Derry, Donegall Pl, Dundrum, Galway, Grafton, St Henry, St Liffey, Valley, Lisburn, Newbridge, Sligo, Swords). If returning to store you must ensure you have both your Delivery Documentation and your Confirmation Email with you, if both these documents are not presented the store will not be able to process your refund for you.

The following information will be required when returning your goods to Head Office:

a. Confirmation Email containing your Order Number.
b. Delivery Documentation containing your Delivery Number.
c. List and description of goods to be returned.
d. Reason given for returning goods.
e. If returning goods by post please also include:
i. Copy of receipt showing any return charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods.
ii. Please retain the proof of postage. This will be required in the eventuality of your returned goods not being delivered by the courier.

If you are returning the goods by post to the UK Online Care Centre please note:

a. It may take up to 7 days for your parcel to reach us.
b. Returned items will be processed within two (2) working days of receipt.
c. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit.
d. Customers are advised to use a carrier that offers both traceability and insurance.

Permalink

We are sorry to advise that at the present time gift vouchers are not accepted as payment for purchases on items from The Body Shop Online website. We are, however, continually reviewing the products and services available.

• Gift Cards can be used as full or part payment for any Goods purchased in any participating The Body Shop store in the United Kingdom.
• Gift Cards cannot be used for purchase of Goods at a The Body Shop At Home party or for on-line purchases.
• You can add any amount above £1.00 at any time, up to a maximum value of £1000.
• The Gift Card will retain its balance in perpetuity, subject to the terms below.
• The funds on the Gift Card cannot be redeemed for cash at any time.
• Refunds or credits for goods purchased with the card will be paid back onto the card account.
• To check the balance on your Gift Card, simply take the Gift Card to one of our participating stores and ask a sales assistant for a balance enquiry. They will scan the Gift Card through a till; you will then have the option to request a printed balance enquiry.
• We reserve the right to share transactional information with any law enforcement body if requested.
• We reserve the right to amend these Terms and Conditions, or terminate the Gift Card scheme with not less than three months prior written notice. We will highlight any amendments or discontinuance through signage in our stores, and on our website www.thebodyshop.co.uk.
• We cannot replace the Gift Card if lost. Please treat the Gift Card as you would cash. Gift Cards are issued by The Body Shop International plc, Watersmead, Littlehampton, West Sussex BN17 6LS.
  
• Values stored on gift cards are non-refundable.
  

You can change your details any time by logging into your account, and editing your profile.

Permalink

To find a history of all the orders that you've placed, or the status of a current order, go to my account, then to order history and select the order you want to track.

Permalink

Contact us, detailing the problem you have encountered and our advisors will be happy to assist.

Permalink

Permalink