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FAQ's

Please choose how we may help from one of the following sections or look for your question below.

Shopping

Ordering

Delivery

Returns & Exchanges

Gifts & Gift Cards

Your Account

Contact Us

Shopping

What is Love Your Body™?

Can I use my Love Your Body™ card on The Body Shop Website?

What is a "Gift with Purchase"?

Where is my nearest store?

How can I host a The Body Shop At Home party?


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Ordering

Why was my order payment rejected?

Where do I add in my promotional code?

I cannot complete my registration, what do I need to do?

I forgot my password, what can I do?

How do I make changes to my order?

What if an item is out of stock?

Can I place my order over the phone?

What payment types do you offer?

Does your process include VAT?

Can I get a VAT refund for my orders if I live in the Channel Islands?

I am having some issues on the site, how can I place my order?

How will you confirm my order?


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Delivery

Where is my order?

How can I change my delivery address?

Where can you deliver orders?

What are your delivery charges?

How can I track my delivery?

Do you deliver to BFPO addresses?


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Returns & Exchanges

What is your Online Return Policy?


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Gifts & Gift Cards

Gift Cards


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Your Account

How can I change my details?

Where can I find my order history

How can I remove my account?


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Contact Us

I can't find the answer I need, how can I contact you?

How can I apply for a job at The Body Shop?


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