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What is your Online Return Policy?

We aim to ensure that all our products reach you in perfect condition. If you're disappointed in any way we would like to know, so please make sure you contact us if this is the case.

Goods purchased online may be returned to a The Body Shop International PLC owned store.

The following franchise stores will not accept returns for goods purchased online; Cambridge 1, Cambridge 2, Norwich, Derriford Hospital, Exeter, Plymouth, Hove, Horsham, Sheffield Orchard Square,).

Your product can only be returned in the country it was purchased. If returning to store please make sure you have both your Delivery Documentation and your Confirmation Email with you, if both these documents are not presented the store will not be able to process your refund for you.

To return your goods to The Body Shop Online Team please find the address below:

The Body Shop International Plc
UK Online Care Centre Returns
West Sussex
BN17 6LS

The following information will be required when returning your goods to Head Office:

a. Click here to download a returns form. Please complete this form and included it with your return.
b. Confirmation Email containing your Order Number.
c. Delivery Documentation containing your Delivery Number.
d. Reference number of your query if you have previously contacted the care centre
e. List and description of goods to be returned.
f. Reason given for returning goods.
g. If returning goods by post please also include:
i. Copy of any receipt showing any return charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods.
ii. Please retain the proof of postage. This will be required in the eventuality of your returned goods not being delivered by the courier.

If you're returning the goods by post to the UK Online Care Centre please note:

a. It may take up to 10 working days days for your parcel to reach us.
b. Returned items will be processed within two (2) working days of receipt.
c. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit.
d. You're advised to use a carrier that offers both traceability and insurance.

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