The following information will be required when returning your goods to Head Office:
a. Confirmation Email containing your Order Number.
b. Delivery Documentation containing your Delivery Number.
c. Reference number of your query if you have previously contacted the care centre
d. List and description of goods to be returned.
e. Reason given for returning goods.
f. If returning goods by post please also include:
i. Copy of receipt showing any return charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods.
ii. Please retain the proof of postage. This will be required in the eventuality of your returned goods not being delivered by the courier.
If you're returning the goods by post to the UK Online Care Centre please note:
a. It may take up to 10 working days days for your parcel to reach us.
b. Returned items will be processed within two (2) working days of receipt.
c. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit.
d. You're advised to use a carrier that offers both traceability and insurance.
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