apply to your use of this The Body Shop Online Store and to any purchases you make through The Body Shop Online Store.
This site is operated by The Body Shop International plc (registered number 1284170, VAT number GB 543 9386 15) from its registered address at Watersmead, Littlehampton, West Sussex, BN17 6LS, UK.
Purchasing The Body Shop® Products
Eligibility to order criteria:
You may only purchase products:
Details of the products available for purchase (including their price) are set out on The Body Shop Online Store. The Body Shop takes all reasonable care to ensure that all details, descriptions and prices of products appearing on The Body Shop online store are correct at the time when the relevant information is placed onto The Body Shop online store. Although every effort is made to keep The Body Shop Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.
The Body Shop may refuse or be unable to process your order if:
Cancelling the Contract and Returns
1) Order Cancellation
You may change your mind and cancel your order within SEVEN (7) working days after the day you receive your goods. If you choose to cancel your order we will refund:
Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition. The Body Shop will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you. Your product can only be returned in the country it was purchased.
2) Damaged Or Fault Products and Incorrect Orders
You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. Your product can only be returned/exchanged in the country it was purchased.
When returning damaged, faulty or incorrect orders we will refund:
When exchanging damaged, faulty or incorrect orders we will:
3) How To Return Your Goods
You may return goods in the country they were purchased by contacting the Customer Care Center by email, phone or post (details below). Alternatively you may return your goods, accompanied by the delivery documentation, to a The Body Shop International PLC store.* Excluding The Body Shop franchise stores: Cambridge 1, Cambridge 2, Derriford Hospital, Exeter, Horsham, Hove, Norwich, Plymouth & Sheffield.
The following information will be required when returning your goods:
If you are returning the goods by post to the UK Online Care Centre please note:
4) Stay In Touch
We’d like to keep you up to date on all of our exiting new product launches, promotions, and Party Themes and Values campaigns. To keep up to date simply click register.
5) How To Contact Us.
Our contact details can be found on our contact us page.
The Body Shop reserves the right to:
If any part of the Conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Conditions and the remaining provisions of the Conditions shall remain in full force and effect. English law applies to these Conditions and any dispute relating to the Conditions shall be settled by the English courts.
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