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Terms and Conditions of sale

Please read this document carefully as it contains the terms and conditions that you agree to be bound by if you continue to use The Body Shop Online Store. The below terms and conditions (“the Conditions”) and the Terms of Use

apply to your use of this The Body Shop Online Store and to any purchases you make through The Body Shop Online Store.

In the event of any conflict between the Terms of Use and these Conditions, the latter shall prevail. These Conditions and the Terms of Use apply between you and The Body Shop International plc (“The Body Shop”, “we” or “us”), whose registered office is at Watersmead, Littlehampton, West Sussex BN17 6LS, United Kingdom. Please address any complaints, queries or correspondence regarding these Conditions or The Body Shop Online Store, to the contacts as listed in our contact us page.

This site is operated by The Body Shop International plc (registered number 1284170, VAT number GB 543 9386 15) from its registered address at Watersmead, Littlehampton, West Sussex, BN17 6LS, UK.

Purchasing The Body Shop® Products

Eligibility to order criteria:

You may only purchase products:

  • Available for sale and details of which appear on The Body Shop Online Store; and
  • For delivery to England, Wales, Scotland and Northern Ireland. Excluding PO BOX addresses
  • For personal use, either by yourself or by your intended recipient(s) of the products. The Body Shop reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by The Body Shop.

Details of the products available for purchase (including their price) are set out on The Body Shop Online Store. The Body Shop takes all reasonable care to ensure that all details, descriptions and prices of products appearing on The Body Shop online store are correct at the time when the relevant information is placed onto The Body Shop online store. Although every effort is made to keep The Body Shop Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

Ordering Products:

  • Once you have selected the products you wish to order, click on the “Checkout” button at the end of the checkout process.
  • Once you have clicked on the “Checkout” button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorisation from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further.
  • The Body Shop will E-mail you to confirm your product order has been received.
  • The Body Shop will E-mail you again to confirm that the products you have ordered are being shipped to you.
  • We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and The Body Shop only upon those products being shipped to you, as detailed in the dispatch confirmation E-mail.

The Body Shop may refuse or be unable to process your order if:

  • The product you ordered is discontinued or no longer available.
  • Your credit card does not give authorisation for the payment of the purchase price
  • You do not meet the eligibility to order criteria set out above.

Cancelling the Contract and Returns

1) Order Cancellation

You may change your mind and cancel your order within SEVEN (7) working days after the day you receive your goods.  If you choose to cancel your order we will refund:

  1. the full purchase price
  2. the delivery charges incurred in delivering the goods to you

Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition.  The Body Shop will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you. Your product can only be returned in the country it was purchased.

2) Damaged Or Fault Products and Incorrect Orders

You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. Your product can only be returned/exchanged in the country it was purchased.
When returning damaged, faulty or incorrect orders we will refund:

  1. Full Purchase Price
  2. Delivery Charges (the cost for initial delivery to you)
  3. Return Charges (the cost for returning goods to us) upon the production of a receipt. Alternatively we will arrange to collect your goods from you at our cost

When exchanging damaged, faulty or incorrect orders we will:

  1. Dispatch replacement items to you free of charge
  2. Refund return charges (the cost for returning goods to us) upon production of a receipt. Alternatively we will arrange to collect your goods from you at our cost

3) How To Return Your Goods

You may return goods in the country they were purchased by contacting the Customer Care Center by email, phone or post (details below).  Alternatively you may return your goods, accompanied by the delivery documentation, to a The Body Shop International PLC store.* Excluding The Body Shop franchise stores: Cambridge 1, Cambridge 2, Derriford Hospital, Exeter, Horsham, Hove, Norwich, Plymouth & Sheffield.

The following information will be required when returning your goods:

  1. Confirmation Email containing your Transaction Reference Number
  2. Delivery Documentation containing your Delivery Number
  3. List and description of goods to be returned
  4. Reason given for returning goods
  5. If returning goods by post please also include:
    1. Completed Returns Form
    2. Receipts showing any return charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods

If you are returning the goods by post to the UK Online Care Centre please note:

  1. It may take up to 7 days for your parcel to reach us
  2. Returned items will be processed within two (2) working days of receipt
  3. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit
  4. You are advised to use a carrier that offers both traceability and insurance

4) Stay In Touch

We’d like to keep you up to date on all of our exiting new product launches, promotions, and Party Themes and Values campaigns. To keep up to date simply click register.

5) How To Contact Us.

Our contact details can be found on our contact us page.

General

The Body Shop reserves the right to:

  • Modify or withdraw, temporarily or permanently, The Body Shop Online Store (or any part thereof) with or without notice to you; The Body Shop shall not be liable to you or any third party for any such modification or withdrawal; and/or
  • Change the Conditions from time to time, and your continued use of The Body Shop Online Store (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using The Body Shop Online Store.
  • If The Body shop should change these Conditions, your order will be subject to the Terms and Conditions at the Date and time of you placing your order. Copies of the appropriate T&C are available by email from UKOnline.CareCentre@thebodyshop.com.

If any part of the Conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Conditions and the remaining provisions of the Conditions shall remain in full force and effect. English law applies to these Conditions and any dispute relating to the Conditions shall be settled by the English courts.

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